Return & Exchange Policy

Last updated: August 8, 2026

We want ordering from MOSSRIVER to feel straightforward. If something is not right, contact us and we will review the best next step.

1. Eligibility

Items must be requested for return or exchange within 30 days of delivery. Products must be unworn, unwashed, and in original packaging with tags attached.

For hygiene reasons, we cannot accept returns on undergarments or final-sale items.

2. Start a return or exchange

Email service@themossriver.com with:

• Your order number
• The item(s) you would like to return or exchange
• The reason, if helpful

Once approved, we will send the applicable return instructions. Please do not mail an item back before receiving instructions.

3. Refunds

After an approved return is received and inspected, the refund is issued to the original payment method. Banks and payment providers may take 5–10 business days to post the refund. Original shipping fees are non-refundable unless the return is due to an error or product issue on our part.

4. Exchanges

Need a different size or color? Tell us in your email. Exchanges depend on available stock and are processed after the return is approved and received.

5. Damaged or incorrect items

Please contact us within 7 days of delivery with your order number and photos if available. If the issue is our error or a product defect, we will work with you on a resolution.

6. Return shipping

For most preference-based returns, the customer is responsible for return shipping. If the return is caused by our error or a product issue, we will review the shipping cost with you.

7. Questions

Email service@themossriver.com. We usually reply within 24–48 hours on weekdays.